Events showing at incorrect times on the schedule - Check your Timezone
The Toolbox app uses the Timezone set for each Location to display events on the calendar. If your computer is set to use a different timezone, or you are travelling, the events will offset on the calendar.
If you are not travelling and events are not showing up in right time slot on your device check these items:
- In the Toolbox Settings -> Location - confirm that the timezone is set for the timezone of your storefront (ie where it is physically located).
- Check your computers settings to confirm it is set for the correct timezone (assuming you are in the same timezone)
- Check you computers time is set correctly
Again - if you are outside your stores timezone, the events will shift on the schedule.. so if your store is in New York, and you are in Europe, events will show in the afternoon evening. (Shifted to european time).
If you have things set correctly, and your events are still shifted, please send us a message using the Contact Support button in the app, or email tony@12v.biz
If you are not travelling and events are not showing up in right time slot on your device check these items:
- In the Toolbox Settings -> Location - confirm that the timezone is set for the timezone of your storefront (ie where it is physically located).
- Check your computers settings to confirm it is set for the correct timezone (assuming you are in the same timezone)
- Check you computers time is set correctly
Again - if you are outside your stores timezone, the events will shift on the schedule.. so if your store is in New York, and you are in Europe, events will show in the afternoon evening. (Shifted to european time).
If you have things set correctly, and your events are still shifted, please send us a message using the Contact Support button in the app, or email tony@12v.biz
Updated on: 04/05/2021
Thank you!